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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jennifer Pitterle

Jennifer Pitterle

November 20, 2024

5  out of  5
rating by Jennifer Pitterle
"Rosalie and Scott are always there when I need them. I ask a lot of questions and I never feel like they are aggravated. They respond at the most unexpected times and help me make decisions that sometimes do not benefit them. They are honest and kind. I have been with State Farm since 1978 and they are the best agents ever!"
We responded:
"Thank you, Jennifer, for your very sweet comments. Our Agency's goal is to treat our customers like family. We appreciate you and hope you and your family have a wonderful Thanksgiving!"
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Amanda Sing

July 2, 2024

5  out of  5
rating by Amanda Sing
"Aaron Burden was awesome! He was able to find me a deal that works out for me. He was very informative and educated me on the pros and cons of certain aspects! Aaron also took what I had to say into account and would not try to oversell me like other agencies. Highly recommend!!"
We responded:
"Thank you for taking the time to leave us a review, Amanda. We really appreciate your business and your kind words! I am so glad that my team member Aaron took such good care of you and your car insurance needs! Have a great Independence Day weekend!"
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Dixie Pierpont

April 19, 2024

5  out of  5
rating by Dixie Pierpont
"Great experience with switching over to State Farm insurance. Courteous and a better fit for my wallet."
We responded:
"Hi Dixie. Thank you so much for your great review! Welcome to the office and we hope to get to know you better soon. Glad we could provide you with exceptional service and a better value for your auto insurance. Scott"
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Patrick Binns

April 3, 2024

5  out of  5
rating by Patrick Binns
"Matt was very responsive to my car insurance request."
We responded:
"Hey Patrick, we are happy that you had a great experience with us and Matt was able to help you with your auto insurance needs! Thank you for the kind review. Have a great summer--Scott"
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Nicolette Faultner

March 22, 2024

5  out of  5
rating by Nicolette Faultner
"Aaron has been helping us manage our insurance needs for years and it’s always pleasant to work with him."
We responded:
"Thank you Nicolette for your kind words. Aaron is a very valuable asset to our Agency. We really appreciate quality customers like you!"
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Janice Stallard

March 22, 2024

5  out of  5
rating by Janice Stallard
"Rosalie expeditiously handled writing my new homeowner policy in a very short period of time. I was pleased with her good service."
We responded:
"Thank you so much for taking the time to leave a review Janice. It was my pleasure assisting you!"
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Josephine Vincze

February 18, 2024

5  out of  5
rating by Josephine Vincze
"I highly recommend Aaron Burden for his excellent customer service in quoting my auto and home insurance needs."
We responded:
"Josephine, Thank you for leaving us a review on Google. We truly appreciate your feedback. I'm delighted to hear that you had such a positive experience with Aaron. He is an invaluable member of our team and goes above and beyond to assist our clients with their auto and home insurance needs. Thank you for choosing our agency, and we look forward to serving you in the future. Best regards, Scott Frindell"
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Paula Schrader

January 12, 2024

5  out of  5
rating by Paula Schrader
"We were looking for an insurance company that could provide great rates and service! Kamerin was so helpful in answering all our questions and making sure were getting what we needed. She went above and beyond anyone that we have worked with in the past. I would highly recommend State Farm."
We responded:
"Thank you so much for your glowing review, Paula! We really appreciate you taking the time to leave one. Kamerin is a real asset to my Agency and I am happy that you were well taken care of. Scott Frindell Your recommendation means a lot to us, and we truly appreciate your trust in State Farm. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
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barbara pasch

November 22, 2023

5  out of  5
rating by barbara pasch
"The 2 people I met at this State Farm office may have been young BUT THEY ARE THE MOST COURTEOUS,KIND AND HELPFUL CAR INSURANCE COMPANY I HAVE HAD TO DEAL WITH SINCE MOVING TO ARIZONA!! Their rates are higher then I planned to pay but will go down as they see my driving record is impeccable."
We responded:
"Thank you so much for taking the time to leave us such a great review! We really enjoy getting to know our customers. I am so glad we were able to help you with your Auto insurance needs. We appreciate you!"
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Nannette Sanger

November 14, 2023

5  out of  5
rating by Nannette Sanger
"Rosalie Scott has been amazing to work with! She helped us insure our house and our Mother's house in Mesa, and recently our cars and our Mother's cars. She is very knowledgeable and professional. Super, super quick response time, which I appreciate! She definitely gets things done in a most timely manner. Thanks Rosalie!!"
We responded:
"Thank you so much for the kind words, Nannette! Rosalie is a true asset to my agency, and I am so happy she was able to help you with your Home and Auto insurance. I really appreciate customers like you and thank you so much for referring your sister to us! Welcome to our State Farm family!"
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Edward K

October 30, 2023

5  out of  5
rating by Edward K
"I give Scott Friendell 5 stars because I trust him and the advice he gives me. I just got another car and he was able to give me the coverage I wanted on the car. I am glad Scott Frindell is my agent."
We responded:
"Thank you so much for your review, Ed. I truly appreciate long-time customers like yourself. We try our best to help everyone we can with their car insurance and other insurance and financial needs."
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T

October 25, 2023

5  out of  5
rating by T
"I've been using Scott Frindell State Farm for years. They're always very helpful and give me a good rate on my car and house insurance."
We responded:
"Thank you so much for the kind words! We appreciate great customers like you. We strive to give people the best rates and best service possible for their car and house insurance. Have a wonderful day! "
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Sheila Trainer

September 22, 2023

4  out of  5
rating by Sheila Trainer
"He helped me lower my car premiums, can't complain about that!"
We responded:
"Thank you so much for your nice review. Matt is always trying to help our customers get the best deal for their money on their car insurance! We appreciate you!"
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Alicia Castro

September 22, 2023

5  out of  5
rating by Alicia Castro
"Rosalie is amazing! She’s informative and friendly. She gave me a great quote for life insurance in just minutes. The entire office is great! Always a positive attitude from the staff, they’re very helpful. My rates are low compared to other quotes! I started with Scott’s office them in 2011 and I’m glad we found them!"
We responded:
"Thank you for your very kind review. We love to get feedback from our customers! Rosalie does a fantastic job helping people with their life insurance needs. We really appreciate good long time customers like you!"
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DLH56 Holm

July 1, 2023

5  out of  5
rating by DLH56 Holm
"I've been with State Farm for a while now. I was looking for a new agent and Scott Frindell was nearby so I contacted him. He made the transition go smoothly. I didn't have to follow up as I have done in the past. He also goes above and beyond. For instance, I filed a claim for my kitchen floor. He looked over the pictures and gave me his opinion. I asked him if he would share his opinion with the claim manager and he agreed to do that. That's not his job, but he cared enough to do that. You could tell he wanted to do whatever he could to help. People like Scott are rare. So I have found my forever agent. Thank you Scott for not only being a great agent, but a good person. I appreciate you."
We responded:
"Thank you so much for your glowing review! You are too sweet and I appreciate you as well. Homeowners insurance can be tricky but we are always here to help."
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Del Sperling

June 12, 2023

5  out of  5
rating by Del Sperling
"The phone call with Kamerin was pleasant and helpful. She knew and shared the steps I needed to take and promptly sent email if I needed to go that route. Wished all business phone calls could end like this. DS"
We responded:
"Thank you Del for the thoughtful review. We appreciate great policyholders like you and love to help people with all of their insurance needs."
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April Rygh

May 13, 2023

5  out of  5
rating by April Rygh
"Very helpful . Thanks for your great staff."
We responded:
"You are welcome, April. I am glad we could help you with your Auto insurance."
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Kelin Whipple

May 5, 2023

5  out of  5
rating by Kelin Whipple
"Prompt and excellent service - helpful and clear."
We responded:
"Kelin, thank you so much for taking the time to leave a review. We sincerely appreciate your business. ~Rosalie"
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katie kasel

March 28, 2023

5  out of  5
rating by katie kasel
"Rosalie Scott has been amazing to work with! She helped us insure our house in Mesa, and recently a car. She is very knowledgeable and professional. Quick response time, which I appreciate and gets things done! She recommended a local agent in PA where we live part-time, and we switched everything to Stare Farm. It saved us a lot of money and we are very happy with the service we are receiving."
We responded:
"Katie, thank you so much for taking the time to leave a review. Your kind words brightened my day! It was a pleasure assisting you and I am so happy you found our office and especially happy State Farm is helping you save. ~Rosalie"
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Fran Stavros

January 27, 2023

5  out of  5
rating by Fran Stavros
"I am in the process of researching both home and auto insurance options with Rosalie Scott and it has been a wonderful experience. Rosalie is so personable, very-well versed on coverage and costs and patient in explaining all scenarios. I look forward to finalizing my insurance needs with her."
We responded:
"Rosalie is a powerhouse regarding all things insurance, and I’m so glad she can help you with your home and auto insurance needs, Fran. Please, do not hesitate to reach out to my office if you have additional questions. Welcome to our State Farm family! -Scott"
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Cheryl Newbanks

October 18, 2022

5  out of  5
rating by Cheryl Newbanks
"All insurance agents are not created equal, most can't shine Scott Frindell Agency's shoes! His office is exemplary at customer service and their discounts are awesome! My teenage drivers monthly payment is $50 less than everywhere else and with better coverage too! Rosalie, Cameron and Aaron are all very good at their jobs and they see that you are well taken care of. Don't hesitate to call them, you'll be very happy you did."
We responded:
"Hi Cheryl- Thank you so much for taking the time to leave us such a thoughtful review! My team and I have been happy to help you and your family with your insurance coverage. Getting to know you throughout the process is a bonus! We hope you have a wonderful rest of your week! - Scott"
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Terri

October 11, 2022

1  out of  5
rating by Terri
"BEWARE!! BEWARE!!! BEWARE!!! YOU HAVE BEEN WARNED!!! We had 5 different contractors tell us that State Farm is the most profitable Insurance company because they turn down the most claims. They will also CHANGE your policy contract, you know, the one you had to SIGN and AGREE on the terms of the insurance policy. Tell me State Farm and Scott...Is it NOT FRAUD to change any contract without BOTH parties SIGNING THE NEW POLICY/CONTRACT AGREEMENT? OF course it is FRAUD! Tell everyone reading this Scott. Would you call your Mother or Child to tell them you are about to change the coverage on their homeowners policy? Mom, I want to make sure your are taken care of and fully covered! I'm getting ready to change your policy. Or Scott, why would you not want your mother or child fully covered? Where is that "CARE" SCOTT for all your insurance policy holders? You don't call them to make sure they are fully covered (like people think they are) because that's not your INTENTION. WHERE IS THE NEW POLICY FOR US TO SIGN? YOU DON'T WANT US TO BE FULLY COVERED. THAT WAY YOU AND STATE FARM MAKE MORE MONEY BY NOT PAYING OUT CLAIMS! WHILE WE PAY YOU OUR HARD EARN MONEY THINKING WE ARE COVERED. There doesn't seem to be any GOOD in you Scott or STATE FARM! JUST MONEY HUNGRY!"
We responded:
"Hi Terri. Thank you for taking the time to leave us a Google review. I am really sorry you had this experience with your recent claim. It’s important to us that all our customers understand their coverage and potential risks. Normal wear and tear, however, is not something that is covered under any type of insurance and never has been. We would certainly appreciate the opportunity to help more clearly explain the coverages your policy provides. Please give me a call at 480-832-3873 so that I can further explain the policy and the situation. Thank you for your time and I hope you have a good night– Scott"
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AZ STAN

September 23, 2022

5  out of  5
rating by AZ STAN
"Scott Frindell has been my insurance agent for decades. Scott runs his business the right way. I am particularly grateful to Rosalie Scott (Multi Line Representative). Rosalie is simply the best: she is always able to help me very quickly with quotes and new policies right on the spot. She's incredibly knowledgeable, competent, professional, and friendly! It is always such a pleasure to speak with her, because I know she's the best of the best!"
We responded:
"Stan, thank you so much for taking the time to leave us a review. We are grateful to you as a customer and it is always a pleasure talking with you."
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Avon Massad

August 5, 2022

5  out of  5
rating by Avon Massad
"I have been with State Farm for several years for both auto and home. Scott Frindell’s office has always been a pleasure to deal with, whether it was to add or remove a vehicle, review our home/auto policies or if I had a billing question. I want to especially recommend Kerry at this office. He is extremely professional, knowledgeable and friendly. Kerry also has shown a lot of empathy toward me when I may have called in either confused or flustered about an insurance issue. There are many insurance companies out there, competing for business. I truly believe that empathy is the truest form of integrity as well as good business ethics that an agent can display. Thank you Kerry and to the whole Scott Frindell office for always taking care of my insurance needs."
We responded:
"Hi Avon, thank you for taking the time to leave us such a lovely review! We are pleased to hear you enjoyed your experience with Kerry, he is a fantastic employee and an absolute pleasure to have on the team. We are glad we able to assist you with your home and auto insurance needs and we agree, empathy is the best way of building long lasting relationships. - Scott"
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Jaime Bresson

July 29, 2022

1  out of  5
rating by Jaime Bresson
"I want to start by stating I’m very happy with State Farm. My constructive feedback is regarding my agents office. While the owner is extremely friendly, the service level from his team is very disappointing. They were readily available when it came time to accept payment for my policy. However, when you need to contact the office for anything non-payment related, it takes days to get a response. When you finally do get in contact with someone, they are very short with you, and not too knowledgeable about their products. This has been an ongoing issue for two years with Scott Frindell’s office. When looking for a State Farm agent, I’d highly recommend any of his peers in the vicinity."
We responded:
"Thank you for your feedback, Jaime. I realize that you were very unhappy that your rates went up but unfortunately your rates are out of my Agency's control. The Arizona rates are set by our Actuarial Department and administered by the Underwriting Department of State Farm to match the rates to the risk of claims that each person poses. Also, it is very important to me that my team and I deliver remarkable customer service and we are constantly striving to improve in that area. Enjoy the rest of your summer!"